Actual Call Centre Conversations !!!!!?

Actual call centre conversations !!!!!





Customer: "I've been ringing 0700 2300 for two days and can't


Get


Through to enquiries, can you help?".


Operator: "Where did you get that number from, sir?".


Customer: "It was on the door to the Travel Centre".


Operator: "Sir, they are our opening hours".





--------------------------------------...


Samsung Electronics


Caller: "Can you give me the telephone number for Jack?"


Operator: "I'm sorry, sir, I don't understand who you are


Talking


about".


Caller: "On page 1, section 5, of the user guide it


Clearly


states that I need to unplug the fax machine from the AC


Wall


socket and telephone Jack before cleaning. Now, can you give me


The


Number


for Jack?"


Operator: "I think you mean the telephone point on the


Wall".


--------------------------------------...


RAC Motoring Services


Caller: "Does your European Breakdown Policy cover me


When I am


travelling in Australia?"


Operator: " Doesn't the product name give you a clue?"





--------------------------------------...


Caller (enquiring about legal requirements while travelling in


France):


"If I register my car in France, do I have to change the steering


Wheel


To


the other side of the car?"





--------------------------------------...


Directory Enquiries


Caller: "I'd like the number of the Argoed Fish Bar


In


Cardiff please".


Operator: "I'm sorry, there's no listing. Is the


Spelling


correct?"


Caller: "Well, it used to be called the Bargoed Fish


Bar


But


The 'B' fell off".





--------------------------------------...


Then there was the caller who asked for a knitwear company in


Woven.


Operator: "Woven? Are you sure?"


Caller: "Yes. That's what it says on the label; Woven


In


Scotland ".





--------------------------------------...


On another occasion, a man making heavy breathing sounds from a


Phone box


told a worried operator:


"I haven't got a pen, so I'm steaming up the window to write the


Number on"





--------------------------------------...


Tech Support: "I need you to right-click on the Open


Desktop".


Customer: "OK".


Tech Support: "Did you get a pop-up menu?".


Customer: "No".


Tech Support: "OK. Right-Click again. Do you see a pop-up


Menu?"


Customer: "No".


Tech Support: "OK, sir. Can you tell me what you have done up


Until


this point?".


Customer: "Sure. You told me to write 'click' and I


Wrote


'click'".





--------------------------------------...


Tech Support: "OK. In the bottom left hand side of the


Screen,


can you see the 'OK' button displayed?"


Customer: "Wow. How can you see my screen from


There?"





--------------------------------------...


Caller: "I deleted a file from my PC last week and I have just


Realised


that I need it. If I turn my system clock back two weeks will I


Have my


file back again?".





--------------------------------------...


There's always one.


This


has got to be one of the funniest things in a


long time. I think this guy should have been promoted, not fired.


This is


a true story from the Word Perfect Helpline, which was transcribed


From a


recording monitoring the customer care department. Needless to say


The


Help Desk employee was fired; however, he/she is currently suing


The Word


Perfect organization for "Termination without Cause".


Actual dialogue of a former WordPerfect Customer Support employee.


(Now I


know why they record these conversations!):


Operator: "Ridge Hall, computer assistance; may I help


You?"


Caller: "Yes, well, I'm having trouble with


WordPerfect."


Operator: "What sort of trouble??"


Caller: "Well, I was just typing along, and all of a


Sudden


the words went away."


Operator: "Went away?"


Caller: "They disappeared."


Operator: "Hmm So what does your screen look like now?"


Caller: "Nothing."


Operator: "Nothing??"


Caller: "It's blank; it won't accept anything when I


Type."


Operator: "Are you still in WordPerfect, or did you get


Out??"


Caller: "How do I tell?"


Operator: "Can you see the C: prompt on the screen??"


Caller: "What's a sea-prompt?"


Operator: "Never mind, can you move your cursor around the


screen?"


Caller: "There isn't any cursor: I told you, it won't


accept


anything I type."


Operator: "Does your monitor have a power indicator??"


Caller: "What's a monitor?"


Operator: "It's the thing with the screen on it that looks


like a


TV. Does it have a little light that tells you when it's on??"


Caller: "I don't know."


Operator: "Well, then look on the back of the monitor and


find


where the power cord goes into it. Can you see that??"


Caller: "Yes, I think so."


Operator: "Great. Follow the cord to the plug, and tell me


if


it's


plugged into the wall.


Caller: "Yes, it is."


Operator: "When you were behind the monitor, did you


notice that


there were two cables plugged into the back of it,


not just one ????





Operator: "Well, there are. I need you to look back there


again


and find the other cable."


Caller: "Okay, here it is."


Operator: "Follow it for me, and tell me if it's plugged


Securely


Into the back of your computer."


Caller: "I can't reach."


Operator: "Uh huh. Well, can you see if it is??"


Caller: "No."


Operator: "Even if you maybe put your knee on something


and lean way over"???





Caller: "Oh, it's not because I don't have the right


Angle -


it's because it's dark."


Operator: "Dark??"


Caller: "Yes - the office light is off, and the only


light


I have is coming in from the window.


" Operator: "Well, turn on the office light then."


Caller: "I can't."


Operator: "No? Why not??"


Caller: "Because there's a power failure."


Operator: "A power......... A power failure? Aha, Okay,


we've got


it licked now.


Do you still have the boxes and manuals and packing stuff your


computer


came in??"


Caller: "Well, yes, I keep them in the closet."


Operator: "Good. Go get them, and unplug your system and pack it


up just like it was when you got it. Then take it back to the


store you


bought it from."


Caller: "Really? Is it that bad?"


Operator: "Yes, I'm afraid it is."


Caller: "Well, all right then, I suppose. What do


I tell


them??"


Operator: "Tell them you're too $*%ing stupid to own a


computer!!!!!"

Actual Call Centre Conversations !!!!!?
That last one was absolutely beautiful!
Reply:hahahah....some are good......but, very lengthy....you could have made them still short, by editing.........Just this one for example.. and it makes reading easy also.....





Directory Enquiries:


Caller: "I'd like the number of the Argoed Fish Bar In Cardiff please".


Operator: "I'm sorry, there's no listing. Is the Spelling correct?"


Caller: "Well, it used to be called the Bargoed Fish Bar,


but, The 'B' fell off".
Reply:lol...
Reply:taht last one is great. abd i agree with his point
Reply:OMFG that last one was so hilarious that i almost forgot to laugh.


and i'm not being sarcastic either.
Reply:The computer one i have herd b 4 just makes ya scratch your head still good.hows this the power went out for a couple of hrs at my home and i started getting board so i decided to watch a dvd , it took me a couple of minutes to figure out why it would not work, SERIOUS BRAIN FART EH....

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